The same people, every week.
You work directly with the people doing the work. No layers, no handoffs.
Four steps to start.
None of them is a hard sell.
Discovery call
We learn your brand, catalog and goals. You find out if we're the right fit.
Account review
We dig into your listings, ads and data, then bring back findings and a plan.
Agreement
Scope and pricing in writing, with a three-month commitment. Confidential.
Kickoff
First month paid upfront, net 10 after that. Then we get to work.
Once we're running.
One named lead owns your account, with the rest of the team behind them.
- SlackA dedicated channel for questions and quick decisions.
- Weekly call30 minutes on what moved and what's next.
- ReportsEvery two weeks: revenue, PPC and account health.
- Deep divesProfitability and PPC twice a year. Strategy once a year.
What we'll ask of you.
Only what we genuinely need.
- Product assetsLabels, packaging and any existing photos.
- Product detailsKey features, certifications and compliance documents.
- Brand materialsGuidelines, copy and any brand decks.
- Your numbersLanded costs, fees and margin targets. Usually where the first quick wins come from.
- Quick repliesWithin two business days wherever possible.
The tools.
Anyone can buy them. Knowing which number matters is the job.
- ClaudeAI for data analysis, content, image work and fast testing.
- SellerboardReal-time profit tracking.
- Scale InsightsAutomated bid and campaign management.
- Data Dive & Helium 10Keyword research and rank tracking.
Common questions.
What happens on a discovery call with West M?
We learn your brand, your catalog and your goals, and you find out whether we're the right fit. There's no hard sell. If we're not the right partner for where you're headed, we'll tell you.
How long is the commitment?
Three months. Scope and pricing are confirmed in writing before the engagement begins. The first month is paid upfront, then invoices are on 10-day net terms.
What do you need from us to get started?
Product assets, product information and brand materials, plus landed costs, fee structure and margin targets. We also ask for replies to requests within two business days wherever possible.